We may request that you provide certain personal information if you contact us, purchase an item from our website, request technical support, subscribe to a newsletter, provide feedback on a particular offer or product, participate in a promotion, or seek business development/career opportunities. The information we collect is generally limited to your full name and e-mail address, although we may request other information such as your billing address and credit card information in the event that you decide to complete a transaction. In general, we limit the amount of personal information we require to just that needed to complete a specific transaction. For example, we will not ask for billing information unless in connection with a billing transaction.
If you submit an order at our online store, you will be asked for information necessary to complete the transaction – such as your name and email address, and to allow you to purchase and download products, obtain access to service and technical support, or otherwise utilize products or services that you have selected, as well as technical data concerning your computer or traffic data related to your Internet connection. You may also be asked in cases where software is sold pursuant to subscription (“SaaS Products”), to establish an account in order to obtain the service, and establish entitlement to upgrades and updates required for the service to provide ongoing protection in accordance with its function. This information will be used by us to ensure you have access to renewal, support and other services.
We additionally determine at purchase your country extracted from your IP address. We do not store your IP address but we store your such determined country. The whole purpose of this is to calculate and pay the country-dependent sales tax amount which we are obliged to pay by law.
Our processing and transfer of the data you provide is limited to the following purposes: fulfillment of your order(s)/contract(s), extension/delivering product updates/service-subscriptions or licenses, product registration and activation, customer and technical support as you may request from time to time, processing license renewals as requested by you, automatically processing license renewals if you elect automatic renewal of your subscription and internal (compliance) audits, fraud prevention and taxation. You always have the ability to decide whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction or obtain full functionality on the site if the information is essential to complete the transaction or functionality.
Upon download of our software, certain characteristics of your system like the hard drive GUIDs or your network adapter’s MAC address will be hashed. We collect these hashes to identify your system for the purpose of determining the end of the trial period or the extension of your trial period. However, these hashes cannot be used to retrieve the original GUIDs or MAC addresses.
We collect certain aggregate and non-personal information when users visit our web sites. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us general information such as how many users visited our sites and the pages they accessed. By collecting this information, we learn how to best tailor our web sites to our visitors. Through various tracking methods and using log files, we may track domain names, IP addresses, and browser types from those who visit our web sites. We use this information to track aggregate website traffic patterns. Such information is not correlated with any personal information.
In case that you have proactively opted-in for such a service, we may from time to time, and in jurisdictions where it is permitted, provide your information to authorized vendors to communicate to you information or offers about products or services that they believe are important to you. If you prefer that we not provide your information to our business partners, you may let us know using one of the methods described in this policy. We provide a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners by ‘opt-out’ options provided at the point of collection, through e-mail notices, or through other preference management that may be available depending on the service or web sites you visit. If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by clicking or replying to the "unsubscribe" button and/or address in the body of the email. In jurisdictions where sharing personal information is prohibited without your ‘opt-in’, no information will be shared without your prior consent.
We may transmit non-personally identifiable data from your use of the software and/or service to third party provider(s) under contract with us for purposes of generating data analysis. When such data is transmitted, not any personal information is provided to the third party. The analysis and data generated by the third parties is not disclosed to any party other than you. While we instructed our third party partners that they may not store, retain or use any data provided to them other than for the contracted purpose, we are not responsible for their actions, including their information protection practices.
We may retain the services of outside contractors to provide services for us (e.g. to deliver products, provide technical support, or handle order and payment processing). We require that all such contractors keep the personal information of our customers secure and confidential. We have contractually bound third parties to such restrictions and require that these contractors provide for appropriate measures to secure the data, that they use personal information only on behalf of us, and that they do not share personal information with others or use your personal information for their own marketing purposes.
Please be advised that in certain instances, it may be necessary for us to disclose your personal information to government officials or otherwise as required by applicable law. No personally identifiable information will be disclosed to any law enforcement agency or governmental agency except in response to:
We have taken appropriate security measures, consistent with modern information practices, to protect your personal information. These measures include, on our web sites and Internet-enabled technologies, administrative, technical, physical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.
On our website, we provide links to companies with whom we may have a business relationship. However, we are not responsible for the privacy practices of any party to which we provide links, including our business partners. We encourage you to read their privacy statements, as they may differ from ours. By clicking on a link to access an external web site, you are agreeing to submit to that sites’ privacy practices.
Updated 10 Oct 2020
Michael A. Völkel
50935 Cologne, Germany